Milo4d Privacy Policy – How We Protect the Personal Data of Every Malaysian Player

Welcome to the Privacy Policy page Milo4D. We understand how important personal privacy is to everyone, especially in today's digital age where personal data can easily be misused if not properly managed.

Milo4D ("we", "platform") is the data controller responsible for all personal information collected from users ("you", "player") who register and use our platform. This Privacy Policy has been drafted to ensure you know exactly:

• What data we collect and why.
• How that data is used, stored, and protected.
• Who your data may be shared with, and under what circumstances.
• What rights you have regarding your personal data.
• How to reach us if you have any privacy-related concerns.

By registering or using the platform Milo4D, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read together with Terms & Conditions us, and both documents form part of your agreement with Milo4D.

Milo4d collects only the data necessary to provide our services safely and effectively. This includes:

Data You Provide Directly

• Registration information: Full name, date of birth, phone number, email address, username.
• Identity verification (KYC) information: MyKad copy, proof of address documents, and any other information required for anti-money laundering compliance.
• Payment information: the account holder name of your e-wallet (Touch 'n Go, GrabPay, Boost, ShopeePay) or FPX account details (Maybank2u, CIMB Clicks) for deposit and withdrawal purposes. We do not store your full card numbers or online banking passwords.
• Support communications: records of live chat conversations, emails, or messages you send to the Milo4D support team.

Automatically Collected Data

• Technical & log data: IP address, browser type, device operating system, pages visited, and time and duration of visits.
• Gaming activity data: records of games played, total wagers, winnings, and transaction history within the platform.
• Cookie data: session information and preferences stored by your browser cookies — please refer to Section 7 for further details.
• Approximate location data: state or region based on IP address, not precise GPS location.

Milo4d uses your personal data only for lawful, stated purposes. We do not process your data for anything unrelated to our services:

• Account management: creating and maintaining your account, verifying your identity, and processing logins securely.
• Transaction processing: completing deposits via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, or FPX, and securely processing your winnings withdrawals.
• Gaming services provision: enabling you to access and enjoy all games including slots, Live Casino, poker, Malaysia Super League betting, EPL, BWF badminton, and e-sports.
• VIP programme and rewards: managing VIP tiers, calculating weekly cashback, and processing rewards you are eligible for.
• Security and fraud prevention: identifying unusual activity, preventing money laundering, and maintaining platform integrity.
• Customer support: responding to enquiries, resolving technical issues, and handling your complaints effectively.
• Marketing communications: sending promotional offers, bonuses, and platform updates — to consenting players only.
• Legal compliance: fulfilling reporting obligations to the relevant authorities as required by Malaysian law.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), Milo4D processes your personal data only on valid legal grounds:

• Consent: You provide explicit consent during account registration and when opting in to specific marketing communications.
• Contract performance: Processing necessary to fulfil the contractual obligations between you and milo4d — including processing deposits, withdrawals, and gameplay.
• Legal obligation: Data processed to comply with applicable Malaysian laws, including anti-money laundering requirements.
• Legitimate interests: Processing necessary for legitimate business interests such as platform security, fraud prevention, and service improvement.

Milo4D does not sell or rent your personal data to any third party. However, in the course of operating the platform, we may share certain data with selected third parties in limited and controlled circumstances:

• Technical service providers: data hosting companies, security software providers, and infrastructure providers that help us operate the platform — all bound by strict confidentiality agreements.
• Payment service providers: payment gateways that process DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and FPX transactions — only the minimum data necessary for payment processing purposes is shared.
• Game providers: gaming software companies such as Evolution Gaming and Pragmatic Play — for the technical purpose of game provision only.
• Legal authorities: we are legally required to disclose certain data to Malaysian authorities upon a valid official request — including for criminal investigations or financial regulatory compliance.

Milo4d invests seriously in technical and organisational security to protect your personal data from unauthorised access, loss, alteration, or inadvertent disclosure:

• Data encryption in transit: All communications between your browser and Milo4D's servers are secured with TLS 1.3 / SSL 256-bit encryption.
• Encryption of stored data: Sensitive data such as passwords and financial information is stored in encrypted form using strong hashing algorithms.
• Internal access controls: Only milo4d employees who require access to specific data to perform their assigned duties are granted permission — based on the principle of least privilege.
• Continuous security monitoring: Our systems are monitored 24/7 for suspicious activity, intrusion attempts, and security anomalies.
• Regular penetration testing: Our platform undergoes regular security testing by independent cybersecurity experts.
• Incident response plan: We have clear procedures in place to identify, contain, and report any data breaches in accordance with PDPA requirements.

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. You are also responsible for keeping your own account login credentials safe.

Milo4D uses cookies and similar tracking technologies to enhance the user experience, analyse platform traffic, and ensure certain features function properly.

Types of Cookies We Use

• Essential Cookies: Required for the platform to function — including login session cookies, security cookies, and language preference cookies. These cannot be disabled without affecting platform functionality.
• Analytics Cookies: Helping us understand how players use the platform — most visited pages, time spent, and navigation flow. This data is used in aggregate and is not used to identify individuals.
• Functional Cookies: Saving your preferences such as language, interface theme, and display settings so you don't have to reconfigure them each time you log in.

You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some areas of the milo4d platform.

Milo4d retains your personal data only for as long as necessary for the purposes outlined in this Privacy Policy, or as required by Malaysian law:

• Active account data: Retained for as long as your account is active and for 7 years after account closure, for financial compliance purposes.
• Transaction records: Retained for a minimum of 7 years in accordance with Malaysian accounting and tax legal requirements.
• KYC data (identity verification): Retained for 7 years after the business relationship ends, in accordance with anti-money laundering requirements.
• Support communication logs: Retained for 3 years for record-keeping and service improvement purposes.
• Analytics data: Deleted or anonymised after 24 months.

Once the retention period has expired, your data will be securely deleted or anonymised using methods that ensure it cannot be recovered or re-linked to you.

As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold about you:

To exercise any of the above rights, please contact us at privacy@milo4d.ws or via customer support live chat. We will respond to your request within 30 calendar days.

In certain circumstances, your personal data may be transferred to or stored on servers located outside Malaysia — for example, for data hosting purposes or to support gaming software from international providers such as Evolution Gaming or Pragmatic Play.

When such data transfers occur, milo4d ensures that:

• The recipient country or territory provides an adequate level of data protection, or
• Appropriate data transfer agreements have been signed, binding recipients to data protection standards equivalent to Malaysia's PDPA.

We will not transfer your personal data to jurisdictions that do not provide adequate protection without first obtaining your explicit consent, unless permitted or required by applicable law.

The Milo4D platform is strictly for users aged 18 and above only. We do not knowingly collect or process personal data from children under the age of 18.

If you are a parent or guardian and believe that a child under your care has registered a milo4d account without your knowledge, please contact us immediately at support@milo4d.ws. We will investigate and delete the account along with all associated data immediately upon verification.

Milo4D reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or improvements to our services.

When we make significant changes, we will:

• Updating the "Last Updated" date at the top of this page.
• Displaying an in-platform notice to all logged-in users.
• Sending notification emails to registered players regarding material changes.

Continued use of the platform Milo4D after the amendment's effective date will be considered acceptance of the revised Privacy Policy. We encourage you to review this page periodically.

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• Privacy Email: privacy@milo4d.ws
• General Support Email: support@milo4d.ws
• Live Chat: Available on the Milo4D platform 24/7
• Response Time: Within 30 calendar days for privacy-related enquiries

If you are not satisfied with how we have handled your privacy concerns, you have the right to lodge a complaint with Department of Personal Data Protection Malaysia under the Ministry of Digital.